As a Patient Support Nurse at CareSimple, you'll be a key liaison between our patients and their clinical partners. You'll build relationships, conduct proactive outreach, respond to patient-generated health-data alerts, and give compassionate guidance that keeps patients engaged and safe between provider visits. You'll also guide patients through onboarding and device setup and manage logistics through our support-ticket system.
About this role
This role supports patients across the Pacific and Mountain time zones, with a schedule aligned to West Coast hours.
What you’ll do
- Patient support and care: guide patients through onboarding and device setup, answer clinical questions, and support engagement and adherence throughout the program.
- Alert management: monitor incoming health-data alerts, assess severity, apply clinical judgment, and respond through outreach, care coordination, or escalation to the provider team.
- Technical coordination: provide basic troubleshooting for cellular devices and escalate issues through internal support tickets.
- Device logistics oversight: coordinate ordering and fulfillment, manage replacements and returns, and keep high-priority orders on track.
- Documentation: keep clear, timely records across internal systems and, where applicable, the customer’s EHR.
What we’re looking for
- Active RN or LPN license in a Nurse Licensure Compact (NLC) state
- 5+ years of clinical experience, ideally in telehealth, home health, or primary care
- Strong communication and interpersonal skills, and comfort working with seniors and underserved populations
- Technologically confident across EHR, ticketing, and telehealth platforms
- Authorized to work in the United States without sponsorship
- Preferred: fluent in Spanish and English; CDE or CDCES certification
About CareSimple
CareSimple helps provider organizations deliver remote patient monitoring at scale. Cellular-enabled devices stream real-time vitals from the patient’s home into the provider’s own Epic and EHR workflows, backed by a US-based, RN-led support team. Our culture values rigor, clarity, and responsiveness, so every patient feels supported.